Privacy Policy

Last updated: 8/01/2025

This Privacy Policy explains how Trent C Smith - T/A Tennis collects, uses, stores, and protects your personal information when you use our website, make a booking, purchase coaching packages, or submit an enquiry.

We are committed to handling information in accordance with the Privacy Act 2020 (New Zealand) and good industry practice.

INFORMATION WE COLLECT

We may collect:

  • Name

  • Phone number

  • Email address

  • Messages or notes you provide through contact or booking forms

  • Card and billing details processed by third‑party payment providers (e.g., Stripe/Square). We do not store or view full card numbers or CVC codes.

  • Analytics data such as IP address, browser type, cookies, and pages visited

HOW INFORMATION IS COLLECTED

We collect personal information when you:

  • complete forms on the website

  • book or pay for coaching sessions

  • purchase packages or memberships

  • contact us by email, phone, Teams, or in person

  • browse the website with cookies enabled

HOW WE USE YOUR INFORMATION

Your information is used to:

  • manage bookings, classes, and waitlists

  • communicate about schedules or changes

  • confirm and reconcile payments

  • support health and safety and programme delivery

  • improve our services and website experience

SHARING OF INFORMATION

We may share information with trusted providers required to deliver services:

  • scheduling platforms

  • payment processors

  • email/messaging providers

  • accounting systems

  • analytics tools

We do not sell personal information.

STORAGE & SECURITY

We take reasonable steps to protect information from unauthorised access, loss, or misuse by using reputable platforms and restricting access to authorised coaches and administrators.

RETENTION

Information is kept only as long as necessary to deliver services and meet legal or accounting obligations, then securely deleted or anonymised.

YOUR RIGHTS

You may request access to or correction of personal information we hold about you by contacting us.

COOKIES

You can disable cookies in your browser settings, though some features may not function correctly.

CONTACT

Trent Smith
Email: coaches@gladstonetennis.co.nz
Phone: +64278011283

If you have concerns, you may contact the Office of the Privacy Commissioner (NZ).